FUNCTION TERMS & CONDITIONS

MINIMUM SPEND

The minimum spend varies depending on the day of the week and the amount of people you book for which will be discussed with the manager at the time of booking. In the event that the final cost of consumption of food and beverage does not equal or exceed the minimum spend, the balance will be charged on the final bill as room charge.  

CONFIRMATION  

Full credit card details are required for all bookings of 7 guests and over and all pre-orders. Until we receive these, your booking will remain tentative. Bookings will be called and confirmed on the day of expected arrival, and this will be the number charged for regardless of how many arrive. In the event of a cancellation following this final confirmation, or a reduction in numbers without notice, $25 per person will be charged to the credit card provided. In the event of a NO SHOW the credit card provided will be charged at $50 per person.  We require 24 hours’ notice of any significant reduction in numbers to avoid the full amount being charged for the number originally booked.  

ARRIVAL TIME  

We expect all guests to be in attendance at the time of the booking, or there may be delays in ordering should the restaurant be busy with other bookings. Food orders must be in the kitchen no later than 20 minutes from original booking time to ensure a smooth service.   

PAYMENT  

The final bill must be paid in full on the conclusion of your function. We DO NOT split bills.

GENERAL

  1. Rare Steakhouse is NOT a BYO restaurant.  
  2. You may bring a cake (no ice-cream cakes please), which will incur a service fee of $25 per cake. 
  3. Please note, we DO NOT have high chairs available.  Please speak to the staff to arrange room for a pram if necessary, or you may bring your own booster seat.
  4. Please ensure you speak to the staff regarding disabled access, as all Rare restaurants' layouts involve flights of stairs. 

PROVIDING YOUR CREDIT CARD DETAILS

Credit card details are stored securely in our reservations system.  You may provide these either over the phone or by filling our confirmation form  Forms will be shredded after storing details. These card details are for security only.  Nothing will be charged to this card unless in the event of a no -show or drop in guest numbers without notice.

VOUCHER TERMS & CONDITIONS

TRANSACTION CURRENCY
All transactions are processed in AUD. 

SHIPPING AND DELIVERY POLICY 
We deliver products Australia wide using Australia Post, however at this time we do NOT accept international deliveries through our website, please contact us to enquire about a special order. Unless otherwise stated shipping costs are influenced by the weight of the product(s) and your location; exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched via Registered Post within 2 business days and shipping times are estimated between 3-5 business days depending on your location within Australia. 

CUSTOMER SERVICE POLICY 
Rare is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

REFUND POLICY 
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website. 

SECURITY POLICY 
When purchasing from Rare your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us. 

WEBSITE TERMS OF USE 
Use of any of the websites hosted on the following domains (Rare) signifies your agreement to the Terms of Use / Disclaimer: http://raresteakhouse.com.au/ and www.rareaustralia.com.au

DISCLAIMER 
We endeavour to keep all information contained on Rare's websites up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. Rare assumes no responsibility for errors or omissions noted on the aforementioned websites. Please verify all information via email or by telephone. 

TRADEMARKS 
Publications, products, company names, content, graphical elements or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners. 

LINKS TO THIRD PARTY WEBSITES
Rare websites may contain hyperlinks to websites operated by parties other than those within Rare. Rare does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 

LIMITATION OF LIABILITY 
Neither Rare nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of Rare websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Gift Vouchers

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Cow

To our lovely and loyal guests, suppliers and staff, it's with a heavy and troubled heart that we're unable to open for the foreseeable future.

No one could have foreseen such an event, or even imagined the massive impact this has had on all of us.

We would like to thank you all for your continued love and support. We are truly so grateful to be surrounded by such amazing, loyal friends and customers; many of whom we consider our family.

We're sure of one thing, that together we'll get through this. We'll be back and open for business just as soon as it's safe to do so.

Be sure to keep an eye on our social media pages, where we invite you to share your suggestions and ideas and stay up-to-date with what's happening at Rare Steakhouse.

Please look after yourselves.

We can't wait to see you all again soon!

Thanks and Much Love, The Rare Steakhouse Team